About Us
Our Story
Hello…
I’m Leo and this is my brother Mazen,
And we’re the founders and visionaries behind Dial Expert Solutions.
If you had met us 7 years ago, you would’ve found us battling depressing work conditions and even worse mental health because of it.
You see, we were both exactly how typical a call center agent in a developing country would be. Poor, desperate, helpless…
I was juggling my call center job with studies in a dentistry school, while Mazen was entrenched in a high-pressure corporate sales role.
Both of us felt our value in life was nothing more than the numbers we produced at our jobs—nothing but cogs in a lifeless machine.
The struggle against that negativity ate all the energy we could have put into our work to produce impressive results.
That’s when our mutual struggles inspired us to forge a shared vision—two brothers longing for change, working together for something better.
Dial Expert Solutions
More Than Just A BPO Call Centre
Our journey was mostly inspired by Mazen’s dedication to building high-performing teams.
His hands-on mentorship helped new hires master the skills they needed to thrive in a fast-paced environment, igniting our shared passion to create a BPO where team support fuels superior outcomes.
At Dial Expert Solutions, we believe that a team empowered to grow and excel delivers far more than routine tasks—they create value, drive performance, and contribute directly to your success. That’s why we invest in our agents not just to complete their work but to exceed expectations, consistently setting higher standards of performance.
We don’t simply check boxes; we strategize, adapt, and optimize every step of the way to ensure that your business is getting the highest possible return on your investment.
Our Values:
Empowered teams, Unmatched results
Our corporate expertise helped us start our operations, but our commitment to performance and growth sets us apart. We’ve built an environment that empowers our team to excel, knowing that well-supported agents deliver outstanding results for you.
When you outsource your inbound and outbound calls to us, you’re getting more than a team that just
“gets the job done.” Here’s what we bring to the table:
- We don’t just provide customer service on your behalf
- We don’t just help you sell your products and services
- We don’t just generate and nurture leads for you
- We don’t just set appointments for you
- We deliver fluent, confident agents to represent your brand
- We increase your qualified leads and conversions
- We help you retain and upsell existing customers
- We drive measurable results that impact your bottom line
With Dial Expert Solutions, you get a partner committed to maximizing every interaction for the success metrics that matter to you.
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Our Vision
Transforming 10,000+ lives by 2027
At Dial Expert Solutions, our mission transcends the traditional call center model.
We envisioned a future where, by 2027, we would positively impact 10,000 lives—employees, their families, and their communities.
And our current team of 90 is working together day and night to achieve that future.
Every agent at Dial Expert Solutions is trained with one goal in mind: to create measurable impact. We provide advanced tools, growth-focused coaching, and real-time performance insights to enable our team to operate at their peak and add meaningful value to your business.
Our Offer
Result-oriented solutions for growth-focused businesses
Now, we invite you to experience the difference that a growth-first approach can make.
If you’re looking for a reliable, results-driven BPO partner that understands what really matters to your business, you’re in the right place.
When it comes to results, we have a habit of overachieving.
Whether it’s generating high-quality leads, boosting qualified transfers to your sales team, or driving conversions, we’re here to maximize every opportunity. With agents trained to speak fluently, handle complex situations, and retain and upsell customers, we ensure every call adds measurable value.